Last updated: 12 August 2026

1. What you are buying

LajuAPI sells prepaid balance that is spent processing requests to AI models. Each request draws down the balance by the tokens actually processed. Once a request has been served, that service has been delivered and its cost is not recoverable.

2. What we refund

We issue refunds in these cases:

• Incorrect charge. Your balance was drawn down at the wrong rate, or for more tokens than were recorded.
• Duplicate charge or payment. A single payment was recorded more than once.
• Top-up never landed. Your payment succeeded but your balance did not increase. We will credit the balance, or refund the payment if you prefer.
• A failure on our side. Requests failed or the service was unusable because of our error, and your balance was drawn down anyway.
• We terminate your service without a breach by you. We refund the full unused balance.

3. What we do not refund

• Balance already spent on successfully served requests — including when the model output is judged unsatisfactory, wrong, or not what you expected. Model output is probabilistic; see Terms of Service section 7.
• Usage made with your API key after it leaked or was used by someone else, unless that exposure was caused by us.
• Disruption originating at third-party model infrastructure, unless your balance was drawn down as a result.
• Accounts terminated for breaching Terms of Service section 4.

4. Unused balance

Prepaid balance is meant to be spent, not held as a deposit, so we do not promise cash-out on demand. That said, if you decide to stop using the service, you may still request a refund of your remaining unused balance and we will review it case by case in good faith. We will not hold on to money we have not earned.

5. How to request a refund

Email support@lajuapi.com with:

• the email address on your account;
• the request_id and the time of the event (for billing issues), or proof of payment (for top-up issues);
• a short description of what happened.

Please write within 30 days of the event, while we still hold the records needed to trace it.

6. Process and timing

• We acknowledge your request within 2 business days.
• Once approved, the refund is issued within 7 business days.
• Refunds go back to the original payment method where possible. Where that is not possible — for example a payment channel that does not support refunds — we will agree another route with you, or issue balance credit if you accept that.
• Fees charged by payment providers or blockchain networks are outside our control and cannot be refunded by us.

7. Your rights as a consumer

This policy does not reduce your rights under applicable law, including Indonesian Law No. 8 of 1999 on Consumer Protection. Where anything on this page conflicts with those rights, those rights prevail.

8. Contact

Questions about this policy: support@lajuapi.com.

This page is also available in Bahasa Indonesia.