LajuAPI
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Support

Contact

One inbox, and what to put in it so we can trace your request.

Last updated: 12 August 2026

Email: support@lajuapi.com
One address for everything — technical support, billing, partnership enquiries, and legal or privacy matters.

Send a message

Fill this in and it lands in the same inbox. We reply to the address you give below.

This form sends only what you typed above. Never put an API key in it.

Who runs this

LajuAPI — a sole proprietorship based in Indonesia. LajuAPI is an independent API gateway and is not affiliated with Anthropic, OpenAI, Google, or any other model provider.

Response times

We answer email on business days, normally within 1–2 business days. For billing problems and service failures we acknowledge your report within 2 business days, as set out in the Refund Policy.

What to include so we can trace it

Please put the following in your email:

  • The email address on your account — send from it if you can.
  • The request_id of the affected request. It is in the API response and in the log table in your dashboard.
  • When it happened, with the time zone.
  • The model name you called.
  • The error message you received, verbatim.

Never send us your API key. We never ask for it and do not need it to investigate. If you have already sent a key to anyone, revoke it from the dashboard immediately.

Other channels

  • Dashboard — app.lajuapi.com: balance, API keys, and usage history.
  • Service status — status.lajuapi.com: check here first when requests fail, before writing in.

Legal and privacy

Personal-data requests (access, correction, deletion) and legal enquiries go to the same address, with the subject line saying what it is about. The full terms are in the Terms of Service and Privacy Policy.

This page is also available in Bahasa Indonesia.